Help File
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Help Topics

  1. What Id do I use on the Logon screen ?
  2. What Password do I use on the Logon screen ?
  3. When I tried to search on St. Tammany or St. Bernard Parishes, I got an error.  What's wrong?
  4. I used "guest" to logon and was refused entry.  What's wrong?
  5. When I enter my Search Criteria, it says that there are no records that match.  Why can't I find the data?

 

What Id do I use on the Logon screen ?

If you are a Subscriber, enter your assigned logon ID.  The ID field is NOT case-sensitive.

To try out our Demo, use "Guest".  The Id is NOT case-sensitive, so it doesn't matter if you type "Guest", "guest", "GUEST", or any other combination of upper and lower case letters.

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What Password do I use on the Logon screen ?

If you are a Subscriber, use your assigned Password.  The Password field is NOT case-sensitive.

If you have forgotten your password, email the Webmaster, and your Password will be sent back to the email address we have on file.

To try out our Demo, do not enter any Password on the Logon screen.  

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When I tried to search on St. Tammany or St. Bernard Parishes, I got an error.  What's wrong?

We have determined the cause of this problem, and corrected it.  You should not experience this problem again.  If you are still having problems with these two parishes, or any other parishes, please report it to the Webmaster.  

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I used "guest" to logon and was refused entry.  What's wrong?

We have determined the cause of this problem, and corrected it.  You should not experience this problem again.  If you have any problems logging on as guest, please report it to the Webmaster.  

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When I enter my Search Criteria, it says that there are no records that match.  Why can't I find the data?

For the purposes of our Demo, only a subset of data is available.  The available data is restricted to a specific 6-month period (see the Demo page for the actual date range).  It may be that your particular search criteria is not finding any records within that 6-month period. 

If you are a Subscriber, all published data is available to you.  If you feel that in all probability there SHOULD BE records that match your Search Criteria, but no records were returned, please send your Search Criteria to the Webmaster, to determine if there is a problem. 

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Please report any problems with this site to the Webmaster.